jilievo Privacy Policy — How We Handle Your Personal Information

jilievo serves adult users in the Philippines through jilievocasino.asia. This Privacy Policy explains how personal information may be handled when you visit the website, create an account, or use its services.

This policy describes the types of personal information that may be collected, the purposes for using it, circumstances in which it may be shared, and general measures used to protect it. By continuing to use the platform, you acknowledge that you have read this policy.

This Privacy Policy should be read together with jilievo’s Terms and Conditions and Responsible Gambling information. If you do not agree with this policy, please stop using the platform.

When you register for or use jilievo, we may collect information needed to operate the platform, support your account, process activity, and meet relevant compliance requirements.

Personal information:

• Name and username
• Email address
• Mobile number
• Date of birth, for age verification and the 21+ access requirement
• Residential address, where relevant to account or verification needs

Technical information:

• IP address and device type
• Browser and operating-system details
• The date and time of access
• Page visits and session information
• Information collected through cookies and similar technologies

Account and transaction information:

• Deposit and withdrawal history
• Records of gaming activity
• Payment information may be collected or processed when you make a deposit or withdrawal. The information retained depends on the payment service and the requirements of the transaction; do not assume that full card details are stored.

Information may be collected when you provide it, when you use the platform, or when authorised service providers send limited information needed to support a transaction or verification process.

• Information you provide directly: You may provide information when completing registration, updating your profile, or contacting jilievo support.
• Information collected automatically: Some technical information may be collected automatically through cookies, log files, and similar technologies when you use the platform.
• Information received from service providers: Limited information may be received from payment processors, identity-verification services, or other service providers where needed for an authorised service.

Only information relevant to the stated service purpose should be provided. You may request correction or updating of personal information connected with your account, subject to applicable requirements and verification.

Personal information may be used for the following purposes. jilievo aims to use it only when relevant to operating the platform, supporting users, meeting security needs, or complying with applicable requirements.

• To create, administer, and verify an account.
• To verify that users meet the 21+ age requirement.
• To operate gaming services and platform features.
• To process transactions and maintain appropriate account records.
• To communicate with users about account or service matters.
• To protect the platform and help detect fraud, abuse, or unauthorised activity.
• To support responsible gambling measures.
• To meet applicable legal and regulatory obligations.
• To maintain, troubleshoot, and improve the platform and user experience.

The jilievo platform may use cookies and similar tracking technologies. Cookies are small text files stored in your browser that help the platform function and improve your browsing experience.

Types of cookies we may use:

• Essential cookies: These support essential platform functions. Without them, some parts of the platform may not work properly.
• Preference cookies: These remember your preferences and selected settings.
• Analytics cookies: These help us understand how the platform is used so that its features and performance can be improved.
• Security cookies: These help detect and prevent fraud, misuse and security threats.

You can manage or disable cookies through your browser settings. Disabling cookies may limit some platform features.

jilievo may share personal information only where reasonably necessary to operate the service, process transactions, support account security, comply with legal obligations, or work with relevant service providers.

• Service providers: Service providers supporting payment processing, identity checks, security, or technical operations may access limited information needed to provide their services and must handle it appropriately.
• Legal requirements: Legal requirements: information may be shared when necessary to comply with a court order, government direction or applicable law.
• Security and fraud prevention: Security and fraud prevention: information may be shared when necessary to prevent fraud, unlawful activity or threats to the platform.

Where information is shared, jilievo seeks appropriate data protection safeguards and limits its use to the relevant service or purpose.

jilievo takes reasonable technical and administrative steps to protect personal information from unauthorised access, alteration or disclosure.

• Sensitive information should be protected through appropriate encryption and security controls.
• Data transmission may be protected using secure technologies, depending on the service and connection used.
• Access to personal information should be limited to authorised personnel who need it for their work.
• Security practices may be reviewed and updated when appropriate.
• If a data breach is identified, appropriate steps will be taken to assess and address it.

No method of transmitting or storing information online is completely secure. jilievo takes reasonable steps to protect information but cannot guarantee absolute security.

You also have an important role in protecting your account. Use a strong, unique password, do not share it, and report unusual activity through the available support channels.

As a jilievo user, you may have rights and choices relating to your personal information. Requests will be considered in line with applicable requirements and operational needs.

• Right to access information: You may ask what personal information jilievo holds about you and request access to it.
• Right to correct information: You may request correction of personal information that is inaccurate or incomplete.
• Right to delete information: You may request deletion of your information in certain circumstances. Some information may need to be retained to meet legal or legitimate operational requirements.
• Right to object to processing: You may object to the use of your information for certain purposes, subject to applicable requirements.
• Right to close your account: You may request closure of your jilievo account at any time, subject to any outstanding obligations or applicable requirements.

To exercise these rights or ask a privacy question, contact jilievo through the support channel available on the platform. Include enough detail for your request to be reviewed.

jilievo may update this privacy policy when necessary. For significant changes, the updated version will be published on the platform with the relevant update date where applicable.

Your continued use of the jilievo platform after an update means you should review and follow the revised policy. Please check this page regularly for changes.

If you have questions or concerns about this privacy policy, contact jilievo through the support options provided on the platform.